GDPR Policy
Last updated: January 2026
1. Data Controller
The data controller for this site is ravenloam.com, based at 91 Westgate Road, York, YO1 9TJ, United Kingdom.
For any data questions, email us at support@ravenloam.com.
2. What Data We Process
We process the following types of data:
- Contact data - Name, email, phone (from our contact form)
- Technical data - IP address, browser type, device info
- Usage data - Pages viewed, game play, time on site
- Cookie data - Consent choice, age check, game progress
3. Why We Process Data
We process data to:
- Reply to your messages
- Run and improve our site
- Store your game progress
- Meet legal duties under UK and EU law
4. Your GDPR Rights
Under the UK GDPR and EU GDPR, you have these rights:
Right of Access
You can ask us what data we hold about you. We will provide a copy within 30 days of your request.
Right to Correction
If your data is wrong or out of date, you can ask us to fix it. We will do so as soon as we can.
Right to Deletion
You can ask us to delete your data. We will do so unless we have a legal reason to keep it. This is also called the "right to be forgotten."
Right to Restriction
You can ask us to limit how we use your data. For instance, while we check if your data is correct.
Right to Portability
You can ask for your data in a common format (like CSV or JSON) so you can move it to another service.
Right to Object
You can object to us using your data for certain reasons, such as direct marketing. We will stop unless we have a strong legal basis.
To use any of these rights, send an email to support@ravenloam.com. We will reply within 30 days.
5. Consent
We ask for your consent before we:
- Store non-essential cookies
- Collect your contact details via our form
- Use analytics tools
How to Withdraw Consent
You can take back your consent at any time by:
- Clearing your browser cookies and revisiting the site
- Emailing us at support@ravenloam.com to ask us to delete your data
- Using your browser settings to block cookies from our site
Taking back consent does not affect data we already used with your consent before you withdrew it.
6. How to Manage Cookies
When you first visit our site, a banner asks about cookies. You can choose:
- Accept All - All cookies are set
- Essential Only - Only cookies needed for the site to work
- Decline - No cookies are set (some features may not work)
To change your choice later, clear your cookies and visit the site again. The banner will appear once more.
Browser Cookie Settings
You can also control cookies in your browser:
- Chrome - Settings > Privacy and security > Cookies
- Firefox - Settings > Privacy & Security > Cookies
- Safari - Preferences > Privacy > Manage Website Data
- Edge - Settings > Cookies and site permissions
7. Data Transfers
We host our site in the UK/EU. If data moves outside this area (for instance, through CDN services), we make sure it is protected by proper rules, such as Standard Contractual Clauses.
8. Data Breach
If a data breach happens that puts your rights at risk, we will tell the ICO (Information Commissioner's Office) within 72 hours. If the risk to you is high, we will also tell you directly.
9. Complaints
If you are not happy with how we handle your data, you can complain to the ICO:
- Website: ico.org.uk
- Phone: 0303 123 1113
We would prefer you contact us first so we can try to fix the issue.
10. Contact
Data controller: ravenloam.com
Email: support@ravenloam.com
Address: 91 Westgate Road, York, YO1 9TJ, United Kingdom
All rights reserved 2026 Raven Loam Ltd. This website is owned by ravenloam.com company. ravenloam.com company address is specified in the first section.