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Privacy Policy

Last updated: January 2026

1. Who We Are

This website is owned by ravenloam.com company. ravenloam.com company address is 91 Westgate Road, York, YO1 9TJ, United Kingdom.

Raven Loam operates a social casino platform. No real money is used on our site. We provide free games for fun only.

2. Data We Collect

We may collect the following data when you use our site:

Contact details - Name, email, phone number (only when you submit our contact form)
Usage data - Pages visited, time on site, clicks, and game play data
Device data - Browser type, screen size, operating system
Cookies - Small files stored on your device (see section 5)

We do not collect data without your knowledge. Contact details are only stored when you fill in a form and give consent.

3. How We Use Your Data

We use your data to:

Respond to your messages and requests
Improve our website and games
Track site performance and fix errors
Meet legal duties

We do not sell your data. We do not share your data with third parties for their own use.

4. Legal Basis

We process your data based on:

Consent - When you submit a form or accept cookies
Legitimate interest - To run and improve our site
Legal duty - To meet UK and EU law

5. Cookies

Our site uses cookies for:

Essential cookies - Age check, cookie consent choice
Function cookies - Game progress, settings
Analytics cookies - Site usage tracking (only with consent)

You can manage cookies through our consent banner or your browser settings. See our GDPR Policy for more details.

6. Data Retention

We keep your contact data for up to 24 months after your last message. After that, we delete it. Usage data and analytics are kept for 12 months. Game progress stored in your browser stays until you clear it.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access your data
Correct wrong data
Delete your data
Restrict how we use your data
Move your data to another service
Object to data use
Withdraw consent at any time

To use any of these rights, email us at support@ravenloam.com.

8. Third Party Services

We use Google Fonts to display text on our site. This may send your IP address to Google servers. We use Font Awesome for icons, hosted via CDN.

9. Children's Privacy

Our site is for users aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn we have such data, we will delete it at once.

10. Security

We use SSL encryption and secure hosting. We take steps to guard your data, but no system is fully safe. We do our best to keep your data secure.

11. Changes

We may update this policy from time to time. The date at the top shows when it was last changed. We suggest you check back now and then.

12. Contact Us

For any privacy questions, reach us at:

Email: support@ravenloam.com
Address: 91 Westgate Road, York, YO1 9TJ, United Kingdom